NHS England has introduced a national patient charter called You and your general practice. It sets out what patients can expect from their GP practice and how patients can play their part in helping the NHS deliver safe, effective care.
Core hours
GP practices are open Monday to Friday, 08:00–18:30 (excluding bank holidays). During these times you can contact the practice by phone, online or by visiting reception.
When the practice is closed
- Call 999 in an emergency.
- Call 111 or visit 111.nhs.uk for urgent help.
Feedback and complaints
Practices welcome feedback and have a complaints procedure available on request.