Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• use our appointment request online through the NHS App or Systmonline
• Phone the surgery on 01283 563451
• Visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment in the next 7 days:

• Online through the NHS App or Systmonline
• Phone the surgery on 01283 563451
• Visit the surgery and speak with a receptionist

Our appointments for the next day are available online from 7:00pm the night before. You can book a telephone consultation or face to face appointment.

If you are phoning to book a Nurse or HCA appointment, we would advise to phone after 9:00am as this will allow the patients who need a GP appointment be able to get through in the morning at 8:00am. We do understand that this may not be possible for all patients.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible.

You can have an appointment:

• in person at the surgery
• over the phone

You can see:

• any doctor at the surgery, if they’re available
• the nursing team

To book an appointment, you can either:

• Book online using the NHS App – book online using the NHS App
• Phone or attend the Surgery– check our contact us page

Appointment Reason

When making your appointment you may find the receptionist will ask you for a brief reason for your appointment. This is so that your appointment is booked appropriately with the correct clinician.

Who can you see

• Any doctor at the surgery, if they’re available
• The Nursing team
• The Pharmacy Team

Telephone Consultation Appointments

If you have a Telephone Consultation booked with a member of our clinical team, you will not be called at the exact time that it states, the clinician will call you back either in the morning or afternoon depending on when your appointment is booked for.

Cancelling or changing an appointment

To cancel your appointment

• use our online form to let us know and click on other admin request.
• use your NHS account (through the NHS website or NHS App)
• using the GP online system – Systmonline
• phone us on 01283 563451, Monday to Friday from 8am to 6.00pm

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice before 10:30am if possible.

Extended access

We provide evening and weekend appointments outside of our normal opening hours. These can be booked by the surgery or by calling 111.

Extended access appointments may be at a different location.