Patient Triage

What is Patient triage?

Patient triage is a better, more effective way of dealing with the clinical queries and clinical requests that you submit to us. These will now be triaged by a GP before anything is done with the request or query.

How it works

The system will allow patients to contact us without having to call for non-urgent medical queries and requests. You will be able to submit a request from 5:00am – 10:00am every working day. This will help reduce the rush of phone calls at 8:00am, book a more convenient day and time or you, be able to put you with a GP you choose (if available).

Once you have submitted your online request a GP will clinical Triage your request between the hours of 9:00am – 15:00pm, if deemed clinically appropriate the GP will Either:

Give you an on the day telephone or face to face appointment with the appropriate clinician.

OR give you a routine appointment with an Appropriate Clinician e.g. GP, Advance Nurse Practitioner, Clinical Pharmacist etc

OR direct you to another service

All Non-clinical queries will be handled by our admin team

• Ask about a referral
• Request a sick note
• Ask about test results
• Any other Admin request

You don’t need an account to use this website follow the link below

Using your NHS account or SystmOnline

There are other tasks you can do online, like:

• order repeat prescriptions
• view your test results
• see parts of your health record
• check or cancel appointments
• see your vaccination record

For these, you can use your NHS account or SytmOnline. You can access them using their websites or apps.

Setting up an NHS account

To set up your NHS account for the first time, you will need to set up an NHS login. Read about how to set up NHS login (nhs.uk).

Once you have set up your NHS login, you can log in to your NHS account or download the NHS App onto your phone.

Setting up SystmOnline

To set up SystmOnline for the first time:

• visit the surgery with photo ID so we can confirm your identity
• we will give you a username and password
• go to SystmOnline or use the app to register

Get the NHS App on your smartphone or tablet

You can also log in to your NHS account using the NHS App.